Shipping Policy for RK Candleworks
Last updated: September 22, 2024
Thank you for shopping with RK Candleworks! This Shipping Policy outlines important information regarding the shipping and delivery of your candle orders. Please review the details carefully before placing an order.
1. Processing Time
- Order Processing: Once your order is placed, please allow 1-3 business days for us to process it. Orders placed on weekends or holidays will be processed on the next business day.
- Handcrafted Products: As our candles are handmade, certain products may require additional time for crafting and preparation before shipping. We will notify you if there are any significant delays.
2. Shipping Rates & Methods
- Shipping Rates: Shipping fees are calculated at checkout based on the destination, weight, and size of your order. We offer standard shipping options and express delivery for faster shipping (where available).
- Free Shipping: We offer free shipping on orders over a certain amount. Please refer to the promotional details on our website for eligibility.
3. Estimated Delivery Times
- Domestic Shipping (U.S.): Standard shipping typically takes 3-7 business days after the order has been processed.
- International Shipping: For international orders, delivery times vary depending on the destination, ranging from 7-21 business days. Please note that international shipments may be subject to additional customs fees, duties, or taxes, which are the responsibility of the buyer.
4. Order Tracking
Once your order is shipped, you will receive a confirmation email with tracking information. You can use this tracking number to monitor your order’s delivery status. If you do not receive a tracking email, please check your spam folder or contact us at rkcandlework@gmail.com.
5. Shipping Delays
While we strive to ensure timely delivery, please note that unexpected delays may occur due to factors beyond our control, such as weather conditions, carrier delays, or customs processing for international shipments. RK Candleworks is not responsible for such delays.
6. Address Errors
It is the buyer’s responsibility to provide an accurate shipping address. If an incorrect address is provided, we are not liable for undeliverable orders. Please contact us immediately at rkcandlework@gmail.com if you need to update your shipping details after placing your order.
7. Lost or Stolen Packages
Once an order has been marked as delivered by the carrier, RK Candleworks is not responsible for lost or stolen packages. If your package is lost in transit or does not arrive, please reach out to the shipping carrier directly or contact us for assistance.
8. International Shipping Policies
- Customs & Duties: International shipments may be subject to customs duties, taxes, and fees, which vary by country. These additional charges are the buyer’s responsibility. We recommend checking with your local customs office for more information.
- Shipping Restrictions: Some countries may have restrictions on importing certain products, such as candles or materials used in our products. It is the buyer’s responsibility to ensure the legality of importing our products into their country.
9. Contact Information
If you have any questions or concerns about our shipping policy, please reach out to us at:
Email: rkcandlework@gmail.com
Website: rkcandleworks.com